Privacy & Data Protection Policy
At Fyolette, protecting the confidentiality of your personal details and creating a transparent, secure environment for your online shopping experience is paramount. This Privacy Policy details how we process, protect, and manage your personal data when you interact with our website, order from our store, or communicate with us.
Why We Process Your Data & Legal Bases
– We process your personal details to fulfill purchases, process secure payments, package and ship orders, manage returns or refunds, and deliver dedicated post-purchase customer support under the legal basis of contractual performance.
– We handle your registration credentials and profile details to manage your customer account, save your shopping preferences, and maintain purchase histories based on contractual and pre-contractual necessity.
–We process your contact information to deliver personalized newsletters, product recommendations, push notifications, and emails every year regarding collection drops and private sales based on your prior explicit consent.
– We analyze site interactions, browsing patterns, and purchase history to evaluate store performance, enhance user navigation, and elevate overall digital service quality based on your consent
– We review transaction patterns and user details to protect you and Fyolette against fraudulent checkouts, unauthorized activity, and financial risks under contractual necessity and legal compliance.
Information We Collect
Personal data refers to any information that identifies you directly or indirectly. We gather data directly from your submissions and automatically through your device interactions.
– Your identity and contact details include your full name, preferred language, country, email address, phone number, billing address, and shipping address.
– Your transaction and financial information includes purchase histories, order logs, return records, and encrypted payment details processed by accredited payment gateways without storing full credit card numbers on our servers.
–Your profile and account data includes login credentials, account passwords, saved wishlist items, purchase logs, and communication preferences.
–Your optional personal attributes include birthdate, gender, or fit preferences that you voluntarily share to help us refine design collections and provide tailored suggestions.
– Your customer service records include any emails, chat messages, or correspondence sent directly to our team.
We do not knowingly solicit or retain sensitive personal data or details from minors. Please ensure all personal information provided is accurate and updated.
Technical & Usage Information
– Your technical identifier records include your IP address, browser type and version, operating system, time zone, device category, and location settings.
– Your navigation and activity details include Uniform Resource Locators (URLs), clickstream sequences, page view histories, search queries, loading speeds, scroll movements, and exit pages.
Sharing Your Information with Third Parties
To deliver a seamless shopping experience, we share necessary data with trusted third-party service partners under strict confidentiality agreements. These parties are strictly forbidden from using your data for their own independent purposes.
– Financial institutions and payment processing platforms process your transactions securely and execute authorized refunds.
– Logistics providers, fulfillment centers, and freight partners package, route, track, and deliver your physical orders.
–Credit reference and fraud prevention agencies verify identity records and guard against fraudulent checkouts.
–Analytics software platforms evaluate website traffic metrics and optimize customer shopping journeys.
Your Rights & Consent Management
You maintain complete authority over your personal information. Under applicable data protection legislation, you hold the following rights:
– You have the right to request access to a complete copy of all personal information we hold about you.
– You have the right to request the rectification and correction of any inaccurate, incomplete, or outdated personal details.
– You have the right to request the permanent erasure and removal of your personal data from our active databases.
–You have the right to request the restriction of processing to limit how your data is used under specific circumstances.
– You have the right to data portability to receive your personal information in a structured, standard, machine-readable format or transfer it to another controller.
– You have the right to withdraw your consent for direct marketing or analytics processing at any time without fee or penalty.
To exercise any of these rights, update your profile settings within your account or send a written request to letters@fyolette.com.
Marketing Communications
– Every marketing email sent by Fyolette includes an explicit unsubscribe link in the footer so you can immediately halt future newsletter sends with a single click.
Cookies & Browser Management
A cookie is a small text file saved on your device when visiting an online service. It enables the website to recognize your device upon future visits to maintain active shopping bags, remember language choices, and offer relevant content.
You can configure your web browser to accept, block cookies through:
Apple Safari
Google Chrome
Mozilla Firefox
Microsoft Edge / Internet Explorer
Opera
Disabling required cookies may impair website functionality, limit shopping bag retention, or impact personalized features.
Data Security & Retention Period
We retain your personal information only as long as necessary to fulfill the specific purposes for which it was gathered:
– Customer account data and purchase history remain stored while your account is active or needed to provide services.
– Marketing subscription records are deactivated if you have not opened our emails or interacted with our brand for 3 consecutive years.
We implement strict technical and organizational safeguards to prevent unauthorized access, loss, or disclosure.
–You are responsible for maintaining the confidentiality of your account password, choosing strong credentials, and accessing your account on private, secure networks.
-Fyolette will never send unprompted emails requesting sensitive security credentials or financial details, and any suspicious emails should be forwarded immediately to letters@fyolette.com.
Company Identity & Contact Us
The data controller responsible for processing your personal information is Fyolette.
– If you have questions, feedback, or requests regarding this Privacy Policy or your personal information, please reach out to letters@fyolette.com
Updates to this policy will be posted directly to this page. Significant modifications will be communicated via email when appropriate.