Need to arrange a return or exchange?
Return & Exchange Conditions
– You have up to 30 days from the date of delivery to request a return or exchange for your order.
– All items must be unworn, unwashed, unused, and returned in their original condition with all original tags attached.
– Please do not ship any items back until your return request has been officially approved. Unapproved returns cannot be processed. You will receive an email notification once your request has been reviewed.
– Items purchased at a discount of 40% or greater are Final Sale and are not eligible for a return, refund, store credit, or exchange.
– If you received an item that appears to be damaged or defective, please contact our customer care team before submitting a return request.
– Full refunds, back to the original payment method, are available within 14 days of delivery for full-price items.
– Store credit is issued for approved returns requested between 15–30 days of delivery, or for full-price items purchased with a promo code or discount under 40%.
– Original shipping fees are non-refundable. If an item is approved for return, a return postage fee will be deducted from your total refund or store credit amount.
Exchanges
Exchanges for online purchases may be completed by mailing back your online return and then placing a new order.
– For online exchange, simply follow the standard return process below to send your item back for store credit or a refund, and place a new order on our site at your convenience for the desired item or size.
Steps to Complete Your Return
Our automated return portal is currently under renovation. For all return and exchange requests at this time, exceptionally, please contact letters@fyolette.com to initiate the process.